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Hide specific articles from Search

  • February 10, 2023
  • 2 replies
  • 0 views
Gaby11

I would love to know if there is a way to hide specific articles from Search results and instant search either by using tags or anything else.

      2 replies

      Growthdot
      • Growthdot
      • February 16, 2023

      Hi Gaby,

      You can make your article visible only to specific agents in Article settings. Also, there's an article https://support.zendesk.com/hc/en-us/articles/4408893875610-Can-I-restrict-access-to-articles-

       

      Hope it will help you.

       

      H
      • Hein
      • September 11, 2023

      Yes that would be great. This could be very useful for creating decision trees, or layers of knowledge where you want the user to first read the main article.
      Following.

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