Help Center language does not default to the user's language | Community
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Help Center language does not default to the user's language

  • February 29, 2024
  • 4 replies
  • 0 views
M

Hey,

We've configured our HC with multiple language support (English and FR-Canada), however when agents who have FR-Canada in their user profile as the default language visit the HC, they get English as the default language unless they switch it at the bottom.  That happens even with the link ends with just /hc instead of /hc/en-us

Shouldn't this be detecting the user's default profile and switching accordingly?

thanks

    4 replies

    Dave24
    • Dave24
    • February 29, 2024

    Hi Mark,

    Help center language is determined by the user's browser settings:

    What determines the help center language that users see?

    M
    • Mark16
    • Author
    • February 29, 2024

    Thanks, but the user's browser is set to French also.

      M
      • Mark16
      • Author
      • March 8, 2024

      Any other ideas what could be the cause?

        Dave24
        • Dave24
        • March 9, 2024

        Not sure - probably best to contact Zendesk Support in case they can look deeper into this: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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