Help/App request: Article Feedback reporting from customers | Community
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Help/App request: Article Feedback reporting from customers

  • February 25, 2022
  • 6 replies
  • 0 views
A

I am looking to find some apps for the guide that can help with getting better feedback from customers on articles.

Wish list for the app:

  • Customizable feedback form/question
  • Create tickets from actionable items or set conditions.
  • Reporting off of the data entered by customers.

Is anyone aware of any apps that may offer this? I have been searching through the marketplace but not finding anything that looks promising.

      6 replies

      G
      • Gorka
      • July 6, 2022

      @alex.duffey Unfortunately we don't have an app in the Zendesk app store to my knowledge, but you could use something like Hotjar.

      G
      • Gorka
      • July 6, 2022

      Here is also an example of how another one of our customers is doing this.

      Anastasia11

      Hi,

      Agree with Alex. This feature is something that we expect zendesk to offer. To use workarounds is not an optimal solution nowadays. 

      Thanks

        Y

        Hi,

        I agree that it is something that Zendesk should be able to offer without having to use third-party apps or workarounds.

        Please, consider adding such feature.

         

        Thank you.

          M
          • Michael68
          • October 18, 2022

          Totally agree...please include this.

            G
            • Gorka
            • October 24, 2022

            Hi all

            While we don't currently have plans to add this feature natively we have put together a recipe for how you can prompt for feedback on downvotes using theme customization.

            I hope it helps and we are as always very keen to hear from you if you think it can be improved.

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