Hi there, I have customers that we moved from an old help desk into our main one (zendesk). We have a field that has the old ticket in a field that is displayed inside of the ticket but trying to get it to be a column for these customers to learn what their ticket ids are for the meantime.
Would this be possible with an #is or #if statement do you think? Or is could be do it based on the customer org id? Been searching the help center to see if anyone is able to add columns based on some minor logic.