Hi all,
We're building a knowledge base for a tool that offers a DIY version and a managed service version. The latter has much less user-facing functionality, and we're worried that users of this version might be confused in seeing articles describing functionality they don't have.
There are two obvious possible solutions. One is to automatically assign these users to specific groups and hide certain content based on permissions. The other is to simply state at the beginning of each article that it only applies to users with X product.
I'm looking to hear from others who have tried one or the other approach here: which did you try, was successful in mitigating confusion, and what did you learn along the way?
Cheers.
