Even if author name is hidden in Guide articles, mails sent to customer who follow articles contains the name of author. Any way of removing the name??
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I did some digging around and it doesn't look like there's a way to edit this email notification to hide the authors name on the article.
The only other alternative I can think of is creating a dummy agent profile that would be the author of all your articles.
I'll leave this post open in case anyone else has any other solutions to share.
Cheers!