Guide Article Down vote notification

Hey @catriona,

It sounds like our new webhooks for help center and community events would be super useful in this case! Here's a link to the product announcement, and the documentation which should get you moving in the right direction:

Announcing webhooks for help center and community events
Article events

Feel free to reach out with any questions!

Tipene

Hi Tipene, 

Thanks for the update and guidance. However, I have tried to experiment with getting this set up and have had no luck. 

I would greatly appreciate further assistance on how to set this up. 

Thanks, 

Brad

Hey Bradley,

You’d need to have the webhook interact with a service that can generate an email notification. Unfortunately, the webhook cannot generate the email directly; it is only able to notify another service via an API call when the specified change takes place I.e article vote created. 

One way you could go about this is by building a small backend service that generates an email when the API call is received. Another way could be to use a third party service that ingests the API call and generates an email notification. A Google search should bring up a few different options for you.

I hope this helps! Feel free to reach out with any questions.

Tipene