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Exporting .csv files with lots of zeros

  • February 16, 2024
  • 1 reply
  • 0 views

mayra.araujo

For some reason, whenever I export a report with the count of tickets, it comes with lots of unsolicited zeros.

 

I have tried to format the numbers in all ways possible to remove it but didn't find a solution, only manually checking the right information on Zendesk so I can then remove the correct amount of digits.

1 reply

James101
  • February 21, 2024
Hello Mayra, 
 
Did you export that file via Zendesk Explore? If yes, I recommend checking the CSV export decimal precision in Zendesk Explore and setting it to the desired number of zeroes you want in the exported file - Setting export separators and decimal precision.