Editing FAQ page

Hello! I am starting to work on the Help Center and wanted to see if anyone can help.

I am wanting to create folders so my end users can navigate through each folder for KB articles.

Example: OneDrive, Outlook, etc etc

Thanks

Hey Geoff,

In Guide, articles are arranged into Categories > Sections > (Sub Sections for certain plan levels) > and Articles. Although a folder-style system does not exist, you can leverage this hierarchy to effectively achieve the same result. More information here: https://support.zendesk.com/hc/en-us/articles/4408824317594-Viewing-and-managing-your-content-hierarchy-in-Arrange-Articles

Hope this helps!

Brandon

Hi Geoff,

Brandon already mentioned the way guide is arranging articles (Categories → Sections in a certain row → Article).

Or do you also would like to add a conection to OneDrive e.g. as well?

In case of any further information do not hesitate in contacting us.

Regards,

Stephan

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