Editing 'Description shown to end users' for Description field per ticket form

Hi Haley,

If you share your ticket's brand than I'll share the exact code.

Or you can customize by yourself: add the below code to your script.js file at the bottom area and remove 00000000 after that add your ticket brand A form ID and remove 11111111 then add your ticket brand B form ID:

$(document).ready(function (){

if (HelpCenter.user.role=="end_user" || HelpCenter.user.role=="anonymous")

// Ticket Name - Form One
// 000000000 is the ticket id which you would get from your window location (Searchbar)

   if(window.location.href.indexOf('000000000') > -1){
    $("#request_description_hint").html('Custom description for read');
}

// Ticket Name - Form One
// 111111111 is the ticket id which you would get from your window location (Searchbar)

if(window.location.href.indexOf('111111111') > -1){ // 111111111 is the ticket id which you would get from your window location (Searchbar)
$("#request_description_hint").html('Custom description for read');
}
}
  })

If any confusion feel free to ask. :)

Thanks 

Hi!

Thank you!

May I know how I can find out what my ticket ID is?

Also, I am not sure what the ticket ID itself is. Is it like Brand ID?