Editing a form's URL

Hi Amy :)

Add this code at the bottom of script.js file:

  document.querySelector("option[data-url='https://xyz.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######']").setAttribute("data-url", "google.com");

Note: Remove google.com

from the code 

setAttribute("data-url", "google.com");

and add your URL which you want like this

https://xyz.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######__newword

Remove this URL 

https://xyz.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######

From the code 

("option[data-url='https://xyz.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######']")

and add your form URL which you wanna update

Thanks

Hi Ifra,

Thanks so much for the quick reply. I did this, but that URL now takes me to the "Submit a request" screen with the dropdown to select which form to fill out. Even when I click on the form with the edited URL, I am looped back to this page and cannot fill out the form. Is there a way for the URL to go directly to the form itself?

I know because you can't edit the original URL which comes from backend. If you edit the original url it will create bug. You asked that's why I shared the trick.

If I understand this correctly, you're saying it's possible to change the original URL with the code you initially provided, but it introduces a bug and there is no fix for the bug. So this would not be a workable solution. 

@Amy Giella, actually the URLs in the helpcenter come from backend I means URLs defined by the developers, On my behalf you can't change the default URLs.

@amy25 hello, 
I have had the same need this week to modify the URL for UX issues, I did it with the following script:

Since we are modifying the user's browsing history, you must take into account that this is not an existing URL, so if the user tries to search for it directly, he will get an error not found, so I suggest you handle this error.

I hope my idea helps you.

Thanks so much, Sebastian! This got us a step closer to where we need to be.

Thanks for sharing the trick @Sebastian :)

Is there a way we can remove the help center part in the form link and only keep the link crisp .
Where end users just open the form page and enter the details 

https://agencyreferralzendeskcom.zendesk.com/hc/en-us/requests/new Removing the brand part in the URL and having the new requests 

Instead of xyz can we add the subdomain of our zendesk