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Drop Down Menu Value vs Select Option

  • March 16, 2021
  • 3 replies
  • 0 views
P

Good afternoon,

I created a drop down menu in ticket fields. I named one of the options Q Drive. When i collect the selected value the user picks, it returns to me q_drive so i believe Zendesk changes the value on the backend. How can get the selected value rather than hidden value from a dropdown.

$("#request_custom_fields_1260808799070").val(); returns q_drive

and $("#request_custom_fields_1260808799070").text(); does not work

 

    3 replies

    Integriq
    • Integriq
    • March 17, 2021

    Hi @Patrick Bernardi

    Welcome to the Zendesk Community!

    Please try this:

    $("a[aria-labelledby*=1260808799070]").text();

    Hope this helps!!

    -sushant

    P
    • Patrick33
    • Author
    • March 17, 2021

    thank you very much, that worked.

    M
    • Mark16
    • November 3, 2022

    How can we do the same for a Date field?  ie, get the Date the user selected?

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