Does the team support plan Include help files/knowledge base? If I downgrade from professional to Team Support, will it retain my help / knowledge base articles?
Does the team support plan Include help file/knowledge base?
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Thanks for reaching out! The Zendesk support (Legacy) plans are separate from the Guide plans as stated here. So if you are referring to downgrading Guide Professional plan to Team plan, I believe articles will be retained but features on Guide Professional will not, check the details here
Cheers!