Display Text Field in Submit a Request Form

Hi @graham11!

You can append text to the field with a little bit of scripting in your theme. This will append text to the field, a la Field Description, but you can format it as HTML and include breaks, formatting, etc.

Make sure jQuery is also installed in your environment.

Try the following:

1. Go to Zendesk -> Admin Center -> Objects and Rules -> Tickets -> Fields and edit the field you'd like to update the description for.
2. Get the Field ID # and empty out the current Description shown to customers field
3. Save the field
4. Go to Zendesk -> Guide -> Guide Admin -> Customize Design and click Customize for the theme you'd like to edit
5. In the lower-right, select Edit code
6. In your code editor, locate script.js
7. Use the following code:

$(document).ready(function() { 
$('div.request_custom_fields_fieldid#').append('html text here');
});

Example:

$(document).ready(function() { 
$('div.request_custom_fields_123456789').append('<b>Priority 1:</b> Things are on fire!');
});