Converting PDF/Word Docs into Help Center articles

@Brian equally as frustrated by this... 

Robert and Brian - 

I encourage you to share your feedback in the Product Feedback topic. Here's how to write an effective feedback post. 

FYI, we're trying to turn PDFs into Zendesk articles.  I've tried a number of routes today, but here's where I'm finding success . . . instead of starting with the PDFs that the public now sees, I've found the creator of the original documents who did them in Word.  I've uploaded the original Word document to Google Drive and converted it to a Google Document.  Then I've used the Google Doc importer in Zendesk.

It's not been perfect, but the images (we use lots of computer screenshots in our documentation) are sharp (unlike other paths I tried).  The only imperfection has been when we used Word shapes on top of our screenshots to highlight something . . . these look fine in Google Docs, but these shapes don't make it when using the Zendesk importer; we might need to either a) change text so it doesn't say things like "see the highlighted red box in the image below", or b) when a highlighted image is essential, recreate the image and upload into the Zendesk article directly.

I'm open to other suggestions - just thought I'd share my experience.