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Continue previous list numbering in a support article

  • August 2, 2021
  • 4 replies
  • 0 views

Jackie12

I am new to Zendesk and trying to get the list numbering to be continuous after I insert bullets.  I've read the community post and have not been successful using the HTML code or the Shift+Enter approach.  But those post are over 2 years old!

Any fresh recommendations?

4 replies

Ifra
  • August 3, 2021

Hi Jackie Belasky,

Please go through the article below:

https://support.zendesk.com/hc/en-us/community/posts/203417226-Continue-previous-list-numbering-in-a-support-article

 

 

Also, please follow the steps below:

 

1). When you create a list you will need to add 'value = "2" ' inside the <li> tag. See how I did.

<li value = "2"> Test 2 </li>

 

Screenshot-

1). Only text in without any listing format.

 

2). Now select all that text and create a numbered list.

 

3). When I create a new list with the 3rd point, that's now changed in 1,  my list view is like.

 

4). Then I did, open the source of the article by clicking '</>' code icon

 

5). article source has opened now, and I added the 'value="3" ' in the 3rd item of list.

 

5). then click ok. button. Now I got my list as I want.

Hope this would be helpful for you.

Thanks

Team Diziana

 


Ifra
  • August 3, 2021

Here is nested list item:

 

the HTML code:

<ol>
<li>Test List One</li>
<ul>
<li>sub Item</li>
<li>sub Item</li>
<li>sub Item</li>
</ul>
<li>Test List One</li>
<ul>
<li>
sub Item
<ul>
<li>sub Item</li>
<li>sub Item</li>
<li>sub Item</li>
</ul>
</li>
<li>sub Item</li>
<li>sub Item</li>
</ul>
</ol>
<p>&nbsp;</p>
<p>New List&nbsp;</p>
<ol>
<li value="3">Test List One</li>
<li value="4">Test List One</li>
</ol>

 

Screenshot for the same:


Lou11
  • August 3, 2021

Another way that was relayed to me is to just input all the numbered items, THEN go back and insert whatever you want in between. Worked for me.


Ifra
  • August 3, 2021

Hey Lou,  Thanks for sharing another way :).