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Content Cue - "View Tickets" does not show all related tickets

  • September 21, 2023
  • 4 replies
  • 0 views

Nazar

Hello, in the Content Cue Support Topic, the ticket number shows as 77:  

But, when I open this support topic and want to have a look at the full list of tickets - it shows only 15 :

Same story with other Content Cues and related tickets. 47 tickets in support topic, but 19 when clicking on "View Tickets".

May I please know why it is like that? Why it doesn't show all related tickets mentioned in Support Topic?

4 replies

Anne17
  • September 22, 2023
Hello Nazar,

I am sorry to hear that there are issues with content cues.

I can see, that you have also already opened a ticket with Support for us to assist you with this case and investigate further.

Stephan12
  • September 25, 2023

Hi Nazar,

is every single ticket with a status < closed?

Regards, Stephan

 


Nazar
  • Author
  • September 28, 2023

Hello @stephan12, no, there are tickets with different statuses: closed, pending or solved.


Stephan12
  • October 2, 2023

How are the 77 tickets routed? Are they connected to several groups of agents and the view is limited to the group referring your account afterwards?