Is there a way to change the number of items that are shown by default in a dropdown field? Now I think it displays around 5 entries before the user must scroll. However we are concerned that some users won't bother to do that and check the remaining possibilities. That also goes for the multi-select dropdown.
Could we make the default as 10 or 15 entries displayed when the dropdown is selected?
I was able to do this by changing the style.css file:
/* here we increase the max number of items to display in a dropdown by default */
.nesty-panel {
max-height:300px!important;
}
Hello Mark - I would like to express my gratitude for your valuable contribution in sharing this information with us. Your insights are greatly appreciated.
My pleasure... the same can be done with multi-selects (editing the theme's style.css file):
.hc-multiselect-menu {
max-height:300px!important;
}
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Zendesk allows you to customize certain aspects of your ticket forms, including dropdown fields, but I'm afraid that it doesn't provide a built-in option to change the default number of items shown in a dropdown field. The number of items displayed in a dropdown is typically determined by the user's browser and is consistent with standard browser behavior.