Changing date format in help center and zendesk?

Hi Dustin

In the HelpCenter you can change this by removing "timeago=true" on your datestamps. Ie on the request list page you change {{date created_at timeago=true}} to {{date created_at}}. Then it will show you the exact date instead of x days ago.

I don't think you can change it in the Agent interface though...

This appears to briefly work but then reverts back to "timeago" formatting about a second after showing the date.

My theme is based on the Copenhagen one but I don't see any additional things in the CSS or JS that would cause this.

I do see the code you are talking about but oddly enough not on the request page as it seems to use:

<dt>{{t 'requester'}}</dt>
<dd>{{request.requester.name}}</dd>

<dt>{{t 'created'}}</dt>
<dd>{{date request.created_at}}</dd>

<dt>{{t 'last_activity'}}</dt>
<dd>{{date request.updated_at}}</dd>

Try adding "timeago=false"? Might work..

It doesn't.

Like I said it briefly works then changes to the "timeago" format regardless.

Something in the CSS or JS is causing it for that theme but I can't find anything that would.

Hmm... I will look into this when i have the time - If Zendesk doesn't beat me to it :-)

At least for my need in similar case the " timeago = false " amendment really hit the spot.

Hello, 

It's not working. The same theme, Copenhagen. I tried both timeago=false and removing timeago.
Why does it have to be so complicated and why do we have to struggle with such easy things? I wonder who's reporting after Today and Yesterday instead of an actual date... 

Hi Edward Ionescu

You can use the format attribute to control the display of date and time stamps.

for ex:  <dd>{{date request.created_at format='long'}}</dd>

These are the available format option you can use.

Check more about date helpers here

Hope this helps!!!


Regards,
Sushant