Change google search heading

Hi Abigail, 
 
To change the "Submit a Request" text in your Help Center in Zendesk Guide, you'll need to edit the code of your Help Center theme. This involves working with the templates that control the appearance of your Help Center. Please note that you need to be a Guide Manager to make these changes.
 
Here are the steps to change the "Submit a Request" text in Zendesk Guide:
 
In Guide, you'll need to navigate to the Customize design icon in the sidebar to access your theme and edit your code. 
 
In the Templates section, look for the relevant template files. The "Submit a Request" button may be located in the header.hbs template, but it could also be in other elements depending on your specific theme. Search the template code for the text "Submit a Request". If you have trouble finding it, it may be referenced as a dynamic content placeholder or as a key in a translations file.
 
Once you've found the text or the placeholder, replace "Submit a Request" with the text of your choice. If using a placeholder, you'll need to edit the corresponding label in your dynamic content or translation settings, which can usually be found under Dynamic Content in the Zendesk admin interface.
 
For instance, within the template code, it might look like this before the change:

{{link 'new_request' class='submit-a-request'}}

After the change, it could look like this (if directly replacing the text):

<a href="{{path 'new_request'}}" class="submit-a-request">Contact Us</a>

1. If the text string is set by dynamic content, you would need to go to Admin Center > Objects and rules > Dynamic Content and locate the "Submit a Request" dynamic content to edit it.

 
Make sure to preview the changes to ensure they look as expected before updating/publishing it. 
 
Changes to your theme settings and code are live immediately upon updating, so make sure to review the updated Help Center for accurate display and correct functionality.
 
These steps are a general guide, and your specific templates or use of custom themes may require different actions. Always back up your theme before making changes, and consult the Zendesk Guide documentation or reach out to Zendesk support if you're unsure how to proceed.
 
More information can be found here: Can I change the text "Submit a request" in the help center?
 
On the other hand, changing the favicon for your Zendesk Guide that appears in Google searches involves modifying the favicon in your Guide Help Center settings and ensuring that search engines re-crawl your site to reflect this change.
 
Take a look at this article for your reference: Updating the logo and favicon of your help center
 
I hope this helps.