Audit Logs for Changes to Help Center/Guide/Gather | Community
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Audit Logs for Changes to Help Center/Guide/Gather

  • May 26, 2021
  • 7 replies
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Dave15

Can anyone from Zendesk clarify or point to any article that explains if or what changes to  Help Center & Gather are captured in the Audit logs?  As a the public facing KB/Access point I find it odd that there appears to be zero loging in the audit logs for theme changes, them edits, etc.... I hope this is a oversight in documentation, else this enterprise tool has a MAJOR gap.

 

-Dk

      7 replies

      Dave12
      • Dave12
      • May 27, 2021

      Hi Dave -

      Here's our documentation on what is currently available in Guide History, namely actions taken by agents on articles: Viewing article events in History view

      Obviously, that leaves a lot out, and you're not the first to want a history of changes in the Help Center and Community. Would you mind adding your thoughts to this product feedback thread? Add Guide Managers activities to Audit Log

      C
      • Cassie14
      • July 15, 2021

      Hi @Dave Dyson, can you please point me to any API endpoint that pulls the same data as the History view in Guide, if it's available? 

      Dave12
      • Dave12
      • July 22, 2021

      Hi Cassie, unfortunately I don't believe there's a way to access that information via API. The closest would be to use the "incremental" option on the List Articles endpoint, but that will just show you a list of the articles that were edited after a certain point in time, not the steps along the way like the History view shows you: List Articles

      Sam41
      • Sam41
      • September 29, 2022

      Hi Dave,

      We are interested in the feature to have Guide user audits show file download history. FYI, I tried your 2nd link in your initial response email "Add Guide Manager activities to Audit Log" however I got an error when trying to resolve the page...

      "

      oops

      The page you were looking for doesn't exist"

      Brett13
      • Brett13
      • Community Manager
      • September 30, 2022
      Hey Sam,

      It looks like that feedback post is no longer available. I would recommend creating a feedback post in our Feedback - Help Center (Guide) topic. 
       
      You can use the following template when creating your post. 
       
      I hope this helps!
      Sydney11
      • Sydney11
      • March 26, 2025

      I have also just run into this. I think one of our themes was deleted but I don't know when or by who. We just know that a launch we did back in January/February is no longer live and we cannot find the theme. Is there any way we can see what happened?

      Elaine14
      • Elaine14
      • October 24, 2025
      Hi Sydney,
       
      Thanks for reaching out and sharing those details. At the moment, changes made to Guide themes — such as edits, deletions, or publishes — aren’t captured in the Admin Center audit logs. Unfortunately, that means there isn’t a built‑in way to see who removed or modified a specific theme.
       
      As a workaround, you can review recent activity from your Guide managers or admins to see if any updates align with when the theme disappeared. If you have a backup or staging copy of the theme, that can also be restored.
       
      I completely agree that having visibility into these kinds of changes would be really valuable, and I’ve shared similar feedback with our product team. I’ll hope this is something that gets considered in a future update.
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