When trying to print an article, our menu gets revealed in a way that overlaps with the article's content and makes the printout unusable. Is there a way to fix this?
I would think there is a way to allow articles to print in the format they display on the screen.
I'll connect with our account admin to have him enable account assumption. The subdomain is CarePortal, though.
Okay account assumption has been enabled!
Hi there Clifford, just wanted to check in with you to see about any progress with this issue. Do you need me to enable account assumption again?
@clifford Hey there, just wanting to check in on this to see if there's a way we can make articles print correctly. It's becoming more and more of an issue for us.
@clifford No worries. I figured something more was going on, so I added another article in a different section to start over. The person who responded said this issue is related to the custom theme we have and gave us a line of code to try adding to the HTML. I'll enable the account assumption for you, though, just in case that doesn't sound quite right to you.
Great question, @clifford. Since there's nothing in the article itself that invites printing, the problem can be replicated by printing the page from the browser. Would there be a way to add a plug-in or widget or something to our HTML code for the theme that would allow printing from within the Guide?
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Thanks for reaching out and I'm sorry to know this error. Since I will need to replicate and check if I will get the same behavior on my end, may you please confirm your account subdomain and follow the instructions here to enable account assumption: https://support.zendesk.com/hc/en-us/articles/4408824477082-Granting-Zendesk-temporary-access-to-your-account