Article page templates... | Community
Skip to main content

Article page templates...

  • January 8, 2025
  • 2 replies
  • 0 views

I would like to create a set of page templates for articles in my help center. I thought this would be as simple as creating unpublished pages as templates, then cloning them to create content pages. But as far as I can tell, Guide is missing the basic “make a copy of this Article” functionality.

I've found a bunch of years-long threads from people who want to duplicate pages into multiple sections, or between Help Centers, but I'm looking for just a simple “create a new page as a duplicate of this page” option.

Am I missing something, or is something this basic not available in Guide?

2 replies

Amie11
  • January 9, 2025

hey @david22 

 

Yes you are missing something. Check out this guide here on creating templates for knowledge in the HC. 

 

https://support.zendesk.com/hc/en-us/articles/4408828223898-Creating-templates-for-Knowledge

 

Hope this helps. :)


  • Author
  • January 30, 2025

Awesome, thanks. That's not quite the way I expected things to work, but it makes sense.

I need to take a look at that request-article thing that's associated with that. We have already set up an internal-tasks ticket template for our current email-only support (including to request updates to our current Word/PDF docs). I need to think through our SOP for document requests when we launch Help Center for our Phase 2…