Hello, I'm trying to add 2 more columns on My Requests page - Partner ID and Due Date. I was able to put the header using <th> but I don't know how to display the data below it. I don't know much about coding, hoping to get some help on this.
Adding columns to My requests page
Thanks for linking this for others to see Josef :)
I'd like to add the ticket "group" (queue) to the requests page. Similarly, I can add the header, but can't figure out what is required in the details section.
Can anyone give me a pointer please?
Hello John,
Only the properties available in the Request object API can be used to add a table in the Requests page. However, the ticket "group" is not included on that list.
You can also visit the article How can I add content to the Help Center Request list page activities? for more information.
Only the properties available in the Request object API can be used to add a table in the Requests page. However, the ticket "group" is not included on that list.
You can also visit the article How can I add content to the Help Center Request list page activities? for more information.
Hey Sami, thank you so much for taking the time to provide us with your feedback here. It looks like you have a question about our product and may want to provide product feedback. Please note, we do not share product roadmaps publicly. I wanted to point you in the direction of our product feedback forum for Guide where we collect product feedback and where our PM’s review feedback from our customers. We would greatly appreciate you using this forum to share your feedback with us for better visibility. Here is our product feedback template to get you started. Thank you!
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It's possible to add certain fields to the Requests page, and fortunately the Due Date for a Task ticket is one of the fields you can add. Here's how to add fields to that page, and the one you'd want to add for this is
due_date: How can I add content to the Help Center Request list page activities?Unfortunately, custom fields are not supported on that page, so I don't know that there'd be a way to add "Partner ID", which sounds like a custom field.