Hello everyone,
I'm using the ZD Sandbox to test some features, one of which is Contextual Workspaces. One can add apps to certain Contextual Workspaces, and one I'd like to add access Guide, however, when I try to use the app (Knowledge Capture is the name of it), I get a message that says I need to enable Guide:
However, I cannot find out how to actually enable Guide for the Sandbox! Can someone help me out?
Thank you!
Tim
Hi Timothy!
If "Enable Guide" is not a button, you can open the menu by your profile pic in the upper right corner and select Guide. Click on the Settings gear on the left panel. On the Guide Settings page, there should be a button (mine is at the button) to either activate or deactivate Help Center.
Melody
Hello Melody,
thanks for the quick reply! When I click on Guide, I get the following error:
Guide does exist in our production account of ZD, but for some reason not in the Sandbox.
Thanks again!
Tim
Hm, I just realized that my Sandbox is still "In Progress" when I look in the ZD Admin center, so maybe this is the issue?
I get the same thing. I had that with Explore as well. Had to have the account owner enable it:
To enable help center in setup mode
If you don’t see this option, but instead your help center opens, it means your help center has already been enabled.
Ah sorry, I am the account owner and didn't even think about the permissions. Good catch @Lou!
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