Zendesk Roles - Allow permission in Custom Roles to manage API tokens/OAuth clients | Community
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Zendesk Roles - Allow permission in Custom Roles to manage API tokens/OAuth clients

Related products:Admin Center
  • April 14, 2025
  • 3 replies
  • 0 views

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

 

We request to allow or update permission of custom roles to manage API tokens/OAuth clients into Zendesk. Currently our users(Developers, Team-Lead) need access to 'Generate and manage API tokens' as per their job task and roles.

 

What problem do you see this solving? (1-2 sentences)


As Zendesk Admin, we were able to create Custom Roles for our users(Developers, Team-Lead) but unfortunately Custom Roles does not have needful permissions aligned to Generate and manage API tokens/OAuth clients

 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

 

Our users would need access to Generate and manage API tokens for Integration and configuration task very often therefore as a workaround our Admin team has to add them into Admin role to complete their work and later revoke their access as Admin when their task is completed. For security purpose we need the custom roles with needful permission to be aligned properly into Zendesk because user having additional privileges as admin can affect the other Zendesk areas like, billing, Subscription, User management, etc.

 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

 

Yes, as a workaround our Admin team has to add users into Admin Role to complete their work and later revoke their access from Admin, once the task is completed.

 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

 

Allow custom roles to manage API tokens/OAuth clients into Zendesk which requires for our users(Developers, Team-Lead) to complete their Job task.

3 replies

Shawna11
  • Community Manager
  • April 15, 2025
Hey there,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

Natasha13
  • May 13, 2025

Hi,

 

We have the same need in our company.

 

We currently have 24 administrators because some permissions are not granted to custom roles, such as managing AI Agents and Copilot, FlowBuilder for Bots, and API Tokens.

 

Administrator access is very sensitive and we would like to reduce the number of people with this type of access to avoid potential incidents that affect operations or security.


Caroline13
Hey folks, thank you for taking the time to provide us with this feedback! 
 
This is a great feature request, I agree with you that this is something that we should address, so I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
 
Thank you again for your feedback and for being a valuable customer with Zendesk.