It would be amazing if we could override the 12 views limit in the sidebar, we can fit more there and it's a shame that we can't use that space when we need it.
Accepted
Views limitation
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Thank you all for the continued feedback on the community and beyond. I understand this is a frustrating limitation and we are continuing to work through this in phases.
Well, this thread has been open since January 2020, and as some have pointed out, there is another thread discussing the same topic dating back to 2017. To be honest, I'm uncertain whether the feedback from the community is truly appreciated and if you understand the level of frustration caused by this prolonged delay. Judging from the sentiments expressed in this thread, it seems like many people share this feeling of frustration and dissatisfaction.
I understand this may not be in the time frame you all want but we are making progress but this is all planned and being worked on in addition to all the great Zendesk functionality.
You already mentioned on April 30, 2021, that Zendesk is actively working on this feature. It's true that at that time, you indicated that it wouldn't be available in the near future. However, it's been an astonishing 25 months since then, and we are left wondering whether Zendesk will truly deliver on its promise within the next six months. The uncertainty surrounding this timeline is disheartening, to say the least.
In the meantime, developers in this thread have graciously offered a free extension to address the issue. It might be worth considering reaching out to them for assistance.
Zendesk costs a significant amount of money, but these basic, important, and promised functionalities are just not working (or are being ignored). This goes beyond mere frustration...
Zendesk is putting all their time into developing new features that have to be paid extra on top. Even more with the new owners.
When will this be rolled out?
Would love to see more than 10 personal views available... Our users (and I imagine other Zendesk users too) that require this function usually manages a bit more than that. Maybe if we can have 40 views maximum displayed like Zendesk has currently planned, but instead of a fixed amount for each views we let the users decide how many shared views and how many personal views they want to display as long as they don't go beyond 40? That way we have more flexibility on deciding which views to utilize for different team needs.
Any updates on a release window?
We have been using the Lovely Views App for this purpose and are happy with how it works. However, so far we only had 7 agents need it, so the extra cost of less than 20$/month was okay.
Now we are rapidly growing and have a total of 48 agents who need to see more views than they currently can with the 12-limitation AND they should be organized like we can in the Lovely Vies App. Of course this will mean bigger extra cost to us monthly now again.
It blows my mind, that an external app on this exists, that functions just like many ZD customers would need it to - yet ZD itself needs this long to get this live. Especially after the most recent cost increases for ZD in general, it's unfortunate that these very basic and logical functions are still not natively possible in ZD. We really hope for an update on this soon, so that we can get rid of the external app.
@salvador - Per your comment from June 16th, is Zendesk still on pace to increase to 30 shared /10 personal views by Q4? Just wanted to check in since we're nearing the last month of Q3.
We would like to be able to also include more views. This limitation feels very arbitrary and easy to fix. Will the Product + Dev team at Zendesk please prioritize this improvement to be released in the next 30 days? 4+ years since it was first requested and 6 months since the last update that the feature is in Beta seems rather insane by modern SaaS development standards given the popularity of the ask.
@greg38 - On Sept. 11 Zendesk announced that there will be an update to the Views Limitation coming on Sept. 29 2023. The limit will be increased to 30 shared views, and 10 personal views.
https://support.zendesk.com/hc/en-us/articles/6059161161498-Announcing-improvements-to-the-views-experience-in-Support
Hello all,
Thank you all for continuing to provide great insights and feedback. We have been hard at work to make this increase happen and already working on the next phases to better organize your views. Starting the end of this week we will start to rollout changes that will allow you to see up to 30 shared views and 10 personal views on the side panel. Please refer to these announcements for more information. Looking forward to your feedback on the next phases as well.
https://support.zendesk.com/hc/en-us/articles/6059161161498
https://support.zendesk.com/hc/en-us/community/posts/6162954713114
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