Views limitation

How long will this take to implement? Is there a development roadmap?

A proof of concept back in 2021, and no further update until now? This isn't the only  ̶B̶U̶G̶ Feature Request that Zendesk has approached this way. It's obviously a popular request with over 100 upvotes (an unusually high number) and leveraging a third-party addon is patently ridiculous for such a feature expressly limited by Zendesk's codebase.

Freshdesk is looking better and better.

Hi Salvador Vazquez, I can see this is a highly contentious and emotive subject, ignoring the comments does not help.

It would be greatly appreciated if someone from ZD could provide a progress update on development from your original post dated 21Oct2021? Thank you.

Absolutely! So many of these posts have comments from Zendesk product managers that promise big updates coming soon, and we're working on this. But then they are all 2+ years old and we get no more updates. Would be amazing to receive an update and get a more definite timeline for this issue. 

Is there any update on this limitation ? 

Nothing is happening. Tat's your update. 

Zendesk we need an update.

We have been making some great progress that I would like to share with all of you. We are currently in a small and closed EAP where we are increasing the number of shared views to 30 and the number of personal views to 10. So far the feedback is great and we have some improvements still to make before we can GA it. This first step is a small increase but we are also going to work to get you all access to more views than that and more importantly have a way to organize your views that will make it easy to navigate through a large number of Views. We will be GAing the first phase in H2 this year. I look forward to working with many of you on that next phase to figure out the best way to create a better native experience in the views side panel.

We have been making some great progress that I would like to share with all of you. We are currently in a small and closed EAP where we are increasing the number of shared views to 30 and the number of personal views to 10. So far the feedback is great and we have some improvements still to make before we can GA it. This first step is a small increase but we are also going to work to get you all access to more views than that and more importantly have a way to organize your views that will make it easy to navigate through a large number of Views. We will be GAing the first phase in H2 this year. I look forward to working with many of you on that next phase to figure out the best way to create a better native experience in the views side panel.

@salvador Please can we re-issue your update without the jargon to ensure all parties internationally are understanding you.

EAP?  Extensible Authentication Protocol? - cant see relevance

Some may not understand GA.

H2?  Please provide month or date.  Sorry this must be a US terminology.

Please lift your game Zendesk.  People have been waiting a long time for this obvious weakness.  Clear commitment and communication is what we seek.

Hi @troy johnston! I may be able to clear some of these up in lieu of a response from Salvador.

EAP refers to Early Access Program, a quasi-pilot similar to a beta. A list of Zendesk betas and EAPs are available at Current and upcoming Zendesk betas.

GA would be General Availability, or when users at-large can expect the update to begin rolling out.

H2 refers to Half 2 of the year, so sometime between July - December of 2023.

Like you, I also await implementation of a (completely) revamped Views experience. It has been a long while but it is good to see something being worked on, even if only a first iteration.

@salvador I'm glad to see progress, but honestly, bumping this to just 30 views or putting a limitation on view capacity, is just a band aid. If Lovely Views can accomplish 10x more views, why can Zendesk not figure this out. Our company has over 100+ views. Just one of our assignee groups has 17 work queues that they need to monitor (17 views). Opening this to 30 views is very much the wrong approach. Just remove the limitation and put in a nested view. You already do nested views in the admin navigation pane. BMC Remedy, Ivanti, ServiceNow, Salesforce....all of these allow for a nested (unlimited) views option. THIS IS MAJORLY impacting our ability to do appropriate service management monitoring of our work queues and SLAs.

AND people have been asking for this non-stop for over 3 years. I know that at the end of our 3 years term, if Zendesk does not start actually implementing some of these changes that your customers are begging for, we'll just go to another ITSM product. IMPLEMENT THE CHANGES.

The reality is, that customers like us, are paying 10s of thousands of dollars extra to third party market place apps to gain basic functionality that SHOULD be native to Zendesk.

Opening this to 30 views is very much the wrong approach. Just remove the limitation and put in a nested view. You already do nested views in the admin navigation pane. BMC Remedy, Ivanti, ServiceNow, Salesforce....all of these allow for a nested (unlimited) views option. THIS IS MAJORLY impacting our ability to do appropriate service management monitoring of our work queues and SLAs.

Agree wholeheartedly. When I heard that Zendesk was "trying out" a new "hard limit" on their software's functionality, I felt the exact same way. It seems that the slow rollout of these relatively minor feature requests demonstrates what seems to be a flaw in Zendesk's philosophy, wherein they shape the customer experience, rather than vice versa. Many organizations have the issue, but it definitely will cause them to lose a major portion of their base if this is not corrected, especially with just how many solutions there are on the market today which say "Yes" to all the things Zendesk says "No" to.

I do love Zendesk's tech though, and I really don't want to move. I'd rather it just get figured out and have feature requests not take 3 years, specifically when these have gained so much traction & support.

Cheers.

We have only been live for 6 months, and we already have 83 views (all needed to manage work queues). The limit needs to be majorly increased. If you even have a handful of assignee groups, you will easily go over 30 views. 

@jordan29

While waiting for Zendesk...

ZenViews enables you to have access to all of your views

Super simple, easy to use, and FREE

Hi Jane Doe

ZenViews sounds almost too good to be true! Unfortunately your website lacks any detail about Zen Apps factory, who the company is, where the company is based, who is in the company etc and no privacy policy on data or terms & conditions. Also not boosting my confidence that you are using the pseudo Jane Doe.
It would be helpful if you provided these details at a minimum. Thanks

Hi,

@shelley11 makes the exact point I see - ZenViews seems great, but seeing so little information on the Zen Apps Factory makes me skeptical about using @yosef11's offerings.

I woulde definitely not trust that app or link to it. The name alone suggests something is wrong with it.

Yeah, it might be a really great tool (one can only hope), but lots of red flags here. Another thing to note is that one of the 5 star reviews are from themselves. Big no-no to review yourself like that.

So if it indeed is a legit tool, don't be discouraged by this negative feedback. Just understand that you're dealing with lots of sensitive data and you've set yourself up as a very unaccountable person/company.

Hi @daniel120 @daniel104 @robert17 @shelley11 and all!

ZenViews is very much legit.

To answer your questions:

• We're a group of developers (Israel) who spend much of our time using Zendesk and this functionality was crucial for us. After we built it for ourselves, we figured more people could use it. For Free!
• We've updated ZenAppsFactory website's Terms and conditions, Privacy policy and Cookies policy
• As for ZenViews - we do not store data on our servers. We currently don't even use cookies. There are no calls from the app except for Zendesk View API to fetch the view list. The magic is all client-side.
• Though it's always good to be safe, kindly remember that Zendesk carefully reviews each app, its code, and its legitimacy before approving it and uploading it to the store. Not that it's bulletproof but it feels close.

Hope that helps! Do let me know if you have any questions - happy to jump on a call to confirm that I exist :) 

ZenAppsFactory team

@yosef11Cohen

Thank you for the option. But we really do not want a top menu drop-down. We need a full screen views dashboard similar to LovelyViews, with left-hand navigation. We have over 100+ views now.

I understand what you're saying @jordan29,

This (free) version is only meant to solve Zendesk 12 views limitation. It enables you to quickly find your view by its name/assigned group/both and we hope it would be 100% sufficient for most companies who are struggling with navigating between the different views like ourselves.

Hope this helps

Yosef, ZenAppsFactory

Hey @yosef11 - I just wanted to take a moment to applaud you! 
You created an app that solves a major pain point that many Zendesk users struggle with. And doing it for the cost of nothing! You and the team deserve all the praise and recognition for your work.
I haven't used the app yet, but look forward to trying it out.

Clock is ticking .. hopefully the dev work from Zendesk is on track with releasing either view nesting or removal of view limitation. 

It is really annoying that only 12 Views can be shown...

Is there any update on the "planned" feature? It is planned now for 3 years. If you don't want to fix this, don't mark is as "planned".

Hello,

Thank you all for the continued feedback on the community and beyond. I understand this is a frustrating limitation and we are continuing to work through this in phases. The first phase where the shared Views increases to 30 shared and 10 personal will be released by Q4 this year, this will not include nesting yet. The Beta has gotten us great feedback and we are working on that. We also have more coming in 2024 with accessing more views beyond those 40 and helping you all organize those views in a way that is more in line with your organizations and workflows. You will start seeing some of those change H1 2024. I understand this may not be in the time frame you all want but we are making progress but this is all planned and being worked on in addition to all the great Zendesk functionality.