Views limitation

From my point of view there are 3 main issues as mentioned by other users which should be addressed by Zendesk: 

1. Limitation of views in the sidebar - this should be either unlimited or a reasonable high amount
2. No way to the single user to put views into an order which reflects the personal needs -> This can be done by creating view favorites
3. No simple view overview page which allows to see all views and open them directly. 

BUMP!  Very frustrating.  Need the ability to have more views to be tracked by all agents as we scale.  Categorization would be nice to have, but the simple ability to have more views is crucial.  Why hasn't this been implemented already?  If a third party can do it why can't you?

Is there any update on this limitation ? 

I've been following this since it was originally posted on a different thread in 2017... 5 years+ later, still no updates on this. I find it's even more annoying now with the Admin Center UI updates, because now I've got to go into Admin Center and load a new browser tab to see the full views list - so I can't even click back and forth between an individual view and the view list anymore.

Hi Team,

I'd like to share some feedback from my Managers who are using the "Views" page and experiencing this limit:

“I would like to increase the number of items you can view in the "Your Views" section in the main the Views tab of ZenDesk.  Right now you can only see 8 of "Your views" and most of the views page in ZenDesk under “Views” are not necessary and unused.  This would greatly improve the way I manage my team and save a lot of time switching tabs or going through a Quickie view.”

Our Views are currently setup so that the most relevant Global Views are at the top, and each highest-submission ticketing team receives 1-2 Global Views that are available here. This is unsustainable as we grow and more of our business units are onboarded to Zendesk.

I think 20 would be a massive improvement. Even having a searchable system in this page would save a lot of time for my Managers.

Thank you for listening,
Sam

As a new user, this is something that we now have to work around as we implement. I don't currently know how many we will want but my current system allowed me to break out incoming messages into about 40+ queues that I now have to compress. Good to look at things differently but then we want views to help manage and make up for things we didn't have but have a really hard limitation of just 12. Curious if there is any product roadmap following the statements I have read from April 2021 and October 2021 as to when this may be updated.

Is it possible to include an option to allow users with group view access to re order their views and add multiple groups to the views with out a need of having access to global views?

Agree with @randy22 here, our team started using LovelyViews a couple years back, it's a super cheap app and does most everything the folks here have been asking for. Would love for Zendesk to be able to just do what LovelyViews does in the base tool.

Being able to organize and choose the order and which views show where would be great.  Also, if a user goes into manage views, when marking a view as 'Inactive' if a message would appear "This view will be removed for everyone in the group this view is assigned to"; this will help eliminate people trying to de-activate a view that is made for a group but they just don't want to see it anymore.  Or give users a 'Hide' feature for views they don't want to regularly see.

You can change the order of the views, for everyone only though. It might also make sense to consider having other agents not having all rights or even admin rights. That's a security risk that is not needed. There could be someone in charge that changes certain things.

It's more of individual users being able to dictate the order of their views.  Some agents are on multiple teams and have/need multiple views, it would be nice if they had the ability to dictate which ones were on top as different people care about different things more and have a different workflow.  We don't have that many admins but we do have teams that manage and have access to manage/create views.

Yes, that's not good. As well as the very limited amount of views possible that we have to counter with views only showing for certain groups.
Zendesk promised changes for the amount of viewable views but I did not see a change yet.

I want to agree with all that have posted here.  I do not understand the limitations. whether you add categories or greatly increase the number of views seen, this is a change that should occur

Another option that could work would be to make views filterable.  In my case, at least, currently each of our project teams has at least 3 views to cover different ticket statuses.  So anyone associated with more than 3 or 4 teams can't see all of the views.  But if each team could have just one view, which could then be filtered to show the New, Open, and Closed tickets, we'd be ok with the current limitation probably.

Voting in favor of unlimited group views, or some way to filter down through them. This is one of those fundamentals that should have been changed 2 years ago when this topic first came up. 

Is there any progress on this update?? I would like to create a view for each individual project we have as we integrate with other services and can generate a lot of tickets. Being able to sort by project is the most elegant solution, but of course we have more than 20 projects and so not all projects can be seen in the view window.

I understand limiting to 12 was to make it fast and simple, but couldn't we just have unlimited views and a scrollbar?

Subviews are also a good alternative if going to limit the top level of views, but this should still allow unlimited number of views (with scrollbar if needed) under the top level.

Another vote here - it's a bit of a problem where many views are needed but we can't access them!

Hopefully we can get an ETA soon

Drag And Drop Sort Order By User/Login

Our users are frustrated by the inability to create their own sort order for views.  I've seen a bit on the 12 limitations - agree - when one can scroll, I don't see the need to restrict this, other than perhaps, rendering time if there are many views.

If the user could expose them all, then drag and drop for their favourite 12, and have an expand link (show more) or paging or something to all the views they have, it would help.  Also, a quick filter for all their eligible views.  Right now they have to click manage views, type the partial name - very awkward, especially for managers wanting to keep on top of certain views.

Hi @salvador! Is there any update on the Views functionality? It has been a while since the last one, and lots of us are very eager to hear news about what we might all see from Views!

Is there an update on this thread?

This discussion started over two years ago and so far there has been no movement. The limit for the views should be customizable and if a max is indeed necessary, it should be AT LEAST 30!

Right now I have two teams using zendesk, each one using at least 20 views each and toggling between pages is not working!

+1

12 views are not enough for me, a Zendesk admin.

Completely agree with this. We are using 'lovely's views' which costs extra to our business and also uses the API which I already have a problem with hitting. 

I am not sure why the number 12 was chosen given the space available on the left-hand side when on the views panel. I'd rather have 20 shared views than personal views, to be honest. 

Can we at least have an _blank added to the "Open" button when on "/admin/workspaces/agent-workspace/views" so they open in a new tab? (or better yet, stop ignoring the native browser cmd/ctrl+click function). 

If you're forcing the views to overflow at least make it easier to open those we can't access directly. 

Currently, if I want to open three views that aren't up front I need three tabs, go to admin, go to views, find view, click open.

12 views really isn't enough for a growing company, a scrollables list would be better in my opinion.

Hope there will be an update soon.

Hopefully before 2023...

The view limit is utter ridiculous and most likely next year we will move to another product due to all we ever hear is we are working on it.. Which they DEFINTELY ARE NOT or it would of been done a long time ago.  It's impossible to keep working like this Zendesk has so many limitations and they never update anything when it comes down to it.  

Seems they just keep stringing clients along and will wait to they lose a lot of clients than say hey maybe we should be developing the product further.  All they seem to be working on in almost all the change log is add on features.  We need functionality features worked on not new features.