We recently switched to the Agent Workspace option and are strongly cosidering swithcng back to the legacy format. The biggest complaint of agents is that the ticket flow is reversed (oldest comment at the bottom instead of the top), and the reply box is moved to the bottom of the screen. It is very inconvenient to have to scroll down to find what you are looking for. Can this be reversed, or at least there be an option to specify how you want the comments to flow and to move the reply box back to the top?
Idea Submitted
Ticket Flow and Reply Box Location in Agent Workspace
This topic has been closed for replies.
I'm also inquiring if you can choose which comment to be at the top ? Can we customise
This is a big issue in our account as well. Can someone please reply to this it is a major concern.
Hello all, please continue discussing this topic here: https://support.zendesk.com/hc/en-us/community/posts/4409222725530-Change-the-order-of-the-comments-as-an-agent-when-viewing-a-ticket Thanks!
Hey everyone,
I just wanted to share that we have now launched an EAP that will allow you to customize the conversation flow and composer location in tickets. Thanks so much for sharing your feedback and check out the following community announcement for more information: EAP Announcement: Configuring the conversation flow and composer location in tickets
Have a great rest of your day!
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