Request: provide a tool for end-users so they can 'export' all their tickets, or their organization's tickets. Especially useful for end-users that are part of a large/active organization.
We would like an option via the UI, where they would be able to select and export to a CSV file on demand. This might include the latest status of an open ticket, the ticket ID, description and and the last update made.
We need this as well! I manage compliance for over 20 websites using zendesk, and we need to be able to export ticket data to process and report on privacy requests, without having to request something from my dev team each time
+1 Adding a further request to add this feature for customers (end users) to be able to export ticket data as CSV or JSON, so it can be ingested into Excel or other data analysis tool .
When can we expect this feature to be available for end-users to export their tickets, or their organization's tickets, in Zendesk? This is significantly affecting their work efficiency in managing the ticketing system.
Hi everyone thank you for your continued feedback here. I wanted to close the loop on this request to offer an updated response.
Based on the feedback we got from our new request list Beta previously mentioned we are hopeful to release features related to in Beta in H1 of this year. We will make a product announcement here when that is available, please follow along if you are interested.
While the ticket export feature is still a feature we would like to build into the new request list experience, we do not know if we will be able to build it this year. We apologize for the frustration that causes. It is still on our backlog and will be considered in future prioritization. If you have further feedback on this feature or other use cases to share, please drop it below as it helps us both understand and weight the many different feature requests we receive. We appreciate the time.
Before I close, I want to take a moment to reference our product feedback guidelines in this post. Product feedback that is provided in this space is not guaranteed to be included on any product backlog or roadmaps.
We listen and read every piece of feedback that comes through this forum, but in some instances, we need to make the tough decision to work in a direction that is not aligned with a particular piece of feedback, or delay release due to unforeseen circumstances.
Thank you again for your engagement here, we sincerely appreciate your insights!
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