Request: provide a tool for end-users so they can 'export' all their tickets, or their organization's tickets. Especially useful for end-users that are part of a large/active organization.
We would like an option via the UI, where they would be able to select and export to a CSV file on demand. This might include the latest status of an open ticket, the ticket ID, description and and the last update made.
Hello, this is also a requirement for us. Haven't seen any recent updates on this, can anyone tell me if it has been solved?
Hi all, we are very much aware of this issue and are currently running a Beta to improve the request list experience where we intend to add the ability to export tickets, though I can't currently provide an ETA.
Meanwhile, the improved view customization, filtering and sorting capabilities we have already released in the Beta, including the ability to see custom fields, may solve part of the limitations you experience. See the article linked above and:
I'll update this post when there is news and I would also recommend following our announcements and the article linked above.
Hold off on enabling it. We turned it on two weeks ago and announced it to our customers only to find a recent Zendesk broke the Filter and the Status icons no longer show up
I am really surprised this feature has not been added by now. I have spent countless hours searching marketplace and other threads. We have customers who generate over 200 cases a year, and would like to be able to report off of the data we expose. In addition, there should be a way to set the value of number of rows returned through the requests page - clicking next, next, next for the customers is not a great experience.
I need to get a list of all tickets within the last year for one of my clients.
Seems I can only pull a list of tickets for half a year at best.
I need to go through these tickets and identify which ones were due to bugs in code/configuration issues/security concerns etc. I cant do that if i dont have a list of all the tickets
Why is this feature still not available? This has been requested since 2013.
I can pull how many tickets per client organization by year but i cant get the individual ticket numbers.
@carla13 are you trying to do this through explorer of through the customer community. The reason I ask is this thread is for customers (end users) to be able to generate their own reports. If you are using exporer you can do this by using the metric count (tickets), a filter containing the organization name and the details you want on the rows. I am on the professional version and it brings back all the data I need. Hope this helps
Thanks John - Im trying to use Explorer and although powerful, is not intuitive.
I think I found a way to get what i need
I only want a certain group. It would be great to have like a database where you can select certain ticket fields to export out and can filter by those. Similar to what Insights does but just the raw data and include the description!
@alexrixs have you tried the enhanced list views? This will allow customer to select what fields they have access to seeing - it would be great if the export exported just that view
https://support.zendesk.com/hc/en-us/articles/4628113350170?page=1#comment_5221482515098
Hi all
While I know this is not exactly the feature requested here, I thought it would still be interesting for followers of this post to know that we are making progress on a new request list experience.
We are very excited to announce today that users can now (pending rollout) filter their requests based on custom field values in the new request list experience. See the announcement here for all the details.
Ticket export is also in the plans.
Good to hear that an end user ticket export is in the works, it is one of the most requested features from the companies we support. We are also looking forward to the end users will be able to sort tickets in their view.
Time and time again our customers ask how to export lists of their tickets and we have to give them the answer that Zendesk is a limited-feature tool and does not provide this somewhat fundamental function.
@gorka Are you able to provide any idea when this might be available please?
@martin12 Unfortunately I can not give you an ETA at this point.
My customers have asked specifically to be able to export a .pdf of a ticket with the title, description, all public comments and current status. Being able to export multiple tickets at a time would be a bonus. Something like export all my tickets, my organization tickets or tickets I'm CC'ed on with an optional date range or status selection.
Thanks for your response.
They're just after a listing of their tickets, ideally in Excel format, based on any filtering at the time they click Export from the My Requests view (and whether it is My requests, Requests I'm CC'ed on or Organisation requests).
It would be nice to include the following (capturing too much means they can always remove from the extracted file):
Hi,
I am throwing my support in here for the ability to export tickets from the Support Portal.
Martin has highlighted some of the key items that would be excellent for a customer to see. Ticket Form would be a major option, as our Ticket Forms can be radically different in the fields available, so having that context in an export would be useful.
Ideally, I would like a customer to be able to export a list of tickets based on the filters / columns they have setup, either in CSV or Excel format. I don't believe the customer should be limited in what fields they can / cannot export.
I will note on dates, Ithink it would useful for the exported dates to be timestamps.
This is a big issue within my organization. Our previous ticketing system allowed customers to export a list of their tickets so they can do their own reporting and send to other individuals to review and respond.
Moving to Zendesk this is one of the biggest complaints. Our customers who are in implementation cannot export the tickets to other team members who work those issues. We do not allow all users within an organization access to Zendesk so this is a growing issue.
We need our customers to be able to export their tickets for their organization and or their own tickets.
Has anyone found a marketplace app or written code to export tickets? I really don't think creating a dashboard and scheduling it for every customer is the right approach. There is currently a design flaw with dashboards that if you change an underlying report you need to refresh every dashboard that uses it. Also, you can only scheduled dashboards on the enterprise plan which is a 50% uplift on maintenance, and creates it's own admistrative nightmare of adding users and removing users. Although I think the ladder has been corrected with org tags. I have used SalesForce and other products and this is core functionality on their community. What would be nice is if you could chart the data as well.
This request has been around for quite a while and is obviously a pain point for many of us who use Zendesk. Can we get an update on when (not if) this will become available so that we can stop wasting our time internally crafting and sending out reports for data that End users can see on the Guide request side but cannot export themselves?
We need this too, We wrote a program using API, but ideally want customers to be self service
We have gotten several requests for this feature. Our previous ticketing system allowed customers to export a list of their tickets so they can do their own reporting and send to other individuals to review, respond and followup. Must have feature.
+1 this also. We've had a few customers now wanting something like this.
Something configurable from the admin portal or directly within the org record.
Hi @Zendesk Moderator,
We want to request this feature too.
Thanks & regards,
Nicholas
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