Ticket export tool for End-users (Export tickets by organization)

This is important for me as well. So far, I've resort to copying and pasting the ticket list from Organization view.

@Zendesk Community Any advice of alternative options? 

• What is the problem?: Clients cannot generate reports on their own support tickets.
• Why is it a problem?: Our large clients that have coordinating departments & need to communicate support ticket statuses regularly cannot do so freely.   A PDF just doesn't cut it.  We and the clients need transparency. 
• How do you solve the problem today?: I pull the massive report for all orgs. and filter it via pivot table.  Loss of my productivity and takes away time to assist clients with real issues.  We have large clients needing this functionality. They have agreed to a weekly report, but want it daily.
• How would you ideally solve the problem?: Add feature that allows clients to generate Advanced-type, pre-formatted reports
• How big is the problem (business impact, frequency of impact, who is impacted): HUGE.  Clients are recommending we move away from Zendesk so that they can have this feature.  It is also necessary for their Audit and SOC compliance requirements.

+1 on this request. Other ticketing platforms offer this - why can't Zendesk do the same?

Hello!

I have been asked about this feature by multiple of our customers right now.

• What is the problem? Our customers cannot export their ticket list
• Why is it a problem? We have customers that have multiple users in the same org and not all of them have access to all org's tickets. Typically the main POC of our customer wants to be able to export the ticket list including some fields that may be relevant to report internally and also for reviews with us. 
• How do you solve the problem today? For our major customers I manually export the ticket list.
• How would you ideally solve the problem? Let the end users export their ticket list with all available fields (selectable)
• How big is the problem (business impact, frequency of impact, who is impacted): The number of customers asking for this is increasing and I am getting complaints about the tool used. I am mitigating with manual scheduled Exports.
• In addition, with the good old "Good Data" I could send a dashboard also to external users, does not seem to be possible with Explore, creating more and more job for my team.

お世話になっております。

ユーザ側でのチケット一覧を出力できるようにしてほしいという要望が来ています。

現在は機能が無いようですが、是非追加していただきたいです。

ご検討のほどよろしくお願いします。

Thank you for your business.

There is a request to be able to output the ticket list on the user side.
It doesn't seem to have any function now, but I would like you to add it.

Thank you for your consideration.

Got a request like this from one of our customers just today. It seems users have been clamoring for this for a long time now but it never gets picked up. That's a shame. :(

+1 again

• What is the problem? In large organization, project manegers need to be able to track and follow all tickets of the organization. The current end-user view is to limited for that to produce end user project management reporting.
• Why is it a problem? Agents need to assist each project manager every week or every month to get an export in Excel.
• How do you solve the problem today? The work is done by agents. it shall be controlled by the end-user.
• How would you ideally solve the problem? Add a button "export to Excel" in the end user view of the list of tickets. The extract shall contains all fields visible by end-users.
• How big is the problem (business impact, frequency of impact, who is impacted) : Impact is on customer side on project managers and team managers. Impact is internal for our R&D and validation teams and for our managers outside of the operation & support team

Again this is big impact and looks like a very small development to do for Zendesk product team. Our team does not understand how Zendesk product team did not solve this in 7 years. 

+ 1 issue in Zendesk in the list of subject pushing us to move to another tool.

My organization has allowed our end users to export their ticket data on their own via the sharing of Explore report dashboards.

I consider this issue solved for enterprise level zendesk accounts.

I guess that might work for Enterprise but not for Teams unless someone has a workaround.

In 7 years Zendesk is not able to provide simple export to CSV option in customer portal. Just mind blowing. This shows total lack of support from Zendesk to paying customers who requested this several years ago.

Does Zendesk actually listen and action any of these requests, other than posting platitudes? 

We have been on Zendesk for 18 months now and so many requests we have put forward are against existing posts that are many years old with lots of supporting posts from other users. This is another one to add to our list of requests. Zednesk already does it in the Agent view!

The Customer Portal is lacking in several areas - in searching / filtering, especially when you have many tickets in the list. It certainly hasn't improved in the last 18 months.

Our Company will greatly benefit from this, as our top clients are requesting a way to export the "My Activities" list. This way they can also see the statuses for their tickets as well in excel format.

Thank you!

My clients are desperately requesting this feature as well. The tool is very limited for an end user. 

Hi Zendesk Team!

We also experience the same problem and our customers need this feature in their Help Center profiles.

Hi Zendesk Team

Nowadays we see the export option is getting more critical and lots of our customer are asking for it.

It will be good if zendesk team look at it and have this option enabled.

Looking for your reply

Any updates to this?

Our bigger customers and business partners have requested this feature.

• What is the problem?
  End users have no opportunity to export a list of their requests.
• Why is it a problem?
  Some of our end users have a huge amount of requests. Especially these customers have the requirement to process the tickets for billing or reporting issues. At least an export to csv would be very helpful.
• How do you solve the problem today?
  Currently the customer will get a list on demand, that is exported manually by an agent out of an explore dashboard.
• How would you ideally solve the problem?
  There should be an export button on the 'My Requests' page. This should work for all tabs (my requests, requests I'm CC on, organisational) and it should recognize current filtering (including search). At least an export to csv is needed. The export should contain all ticket fields that are visible for end useres.
• How big is the problem (business impact, frequency of impact, who is impacted)
  For our business partners this issue is a major issue, although we have chosen to provide the lists manually. This causes unnecessary efforts in our support teams and creates a dependency between customer's workflows and our teams with the risk to gain dissatisfaction.

We really want this function as well!!!!

Most of the customer are asking this option available and can this be looked upon with high priority.All the other tools have this functionality.

Any updates on this request, not being able to do this is very limiting for providing Org specific to internal and external stakeholders. 

We need this feature as well. Currently, there's not a way to run a report or create a view on all (open, check, solved, closed, archived, pending, on-hold, etc.) tickets by organization that can also be exported.

Hi @dave12

do you have any update on this topic?

This enhancement is quite mandatory for all our customers and this is a regression from our previous tool which was really not the  best :-)

Cheers

Emilie

Looking for an update as well - we spend a lot of time generating and sending ticket reports to customers that they should be able to self service through the portal