Hi Zendesk. I know you have now twice neither acted on. but also archived, requests to support HEIC image previews within a ticket.
However, with both posts (one from 2019 and another from 2021) having been closed for comment, there's currently no way for additional customers to speak up and say they too need this feature. So I'm posting here to remind your product team that--six years later--we are still waiting for this simple feature.
All we want is to be able to preview HEIC files within the ticket just as we can preview JPGs (without having to pay yet more money for a third-party app to do so). Please add this to your list of new features for 2025. Thank you.
Thank you for taking the time to provide us with your feedback. I appreciate you bringing up this feature request; not having the features you wish you see at Zendesk prioritized is an understandably frustrating experience. The reason why we close posts for comment in our product feedback space is either because our product team has delivered a decision on the feasibility of the feature request or we are looking to consolidate posts and want to avoid having to update two places at once. The previous posts you mentioned (here) would fall in to that first category.
I understand how our recent updates about this feature not being prioritized might have caused frustration because we didn't reference our guidelines in the post. Product feedback that is provided in this space is not guaranteed to be included on any product backlog or roadmaps. While we listen and read every piece of feedback that comes through this forum, in some instances, our product teams need to make the tough decision to work in a direction that is not aligned with a particular piece of feedback. This Community forum is simply for sharing your challenges and how you use the product, but it is not a case/resolution system. Please note at this time the status of this feature request has not changed.
Your feedback has been logged for our PM team to review. We appreciate you sharing your feedback with us and helping us better understand your use case! Thank you.