Would like to be able to insert tables or grids that retain their formatting when pasting them into side conversations. For example, if you copy a calculation grid from Excel and paste into a side conversation, it removes all the formatting and is very difficult to view. This works fine in the standard part of ZenDesk tickets, as the grid stays intact, formatted correctly, but does not in side conversations. Is there a way to have side conversations function the same as the regular Public Reply and Internal Note sections do?
Idea Submitted
Side Conversation Improvements
Hi Randy. We're currently in the process of investigating parity with the Ticket editor, so this is definitely something we'll be aiming for as part of that. Thanks for the feedback!
Love this idea ^^
Somewhat related: would love for admins to be able to define a standard template for "side conversations" messages.
I think this would be an efficient way of coercing agents to include relevant details on a ticket when they ask for a second opinion in Slack.
Our team as well notice we loose formatting of table
+1 on making this feature on side conversation!
@toby12 you maybe have an update to share? thanks
Hi all. We are getting close to shipping the same underlying editor as the main ticket composer, so that will put us in a much better place to support tables. No timeframe just yet, though.
Hi Zendesk team (@toby12)
Any updates on this one?
Sparkly's app "Tables". (@real connections bv (emea rese) is very good but unavailable on side conversations,
Best regards,
Raphaël
Hi, any updates?
Hi Zendesk team,
Any updates on this feature? We are keen to this feature as well! Thanks!
Hi Zendesk Team,
Please let us know if we have any updated information this feature.
Hi folks, we don't have a timeframe update on this yet, unfortunately. If we make any breakthroughs on this we'll be sure to update you here.
Hi Zendesk,
+1 on this. Any update? It has been almost 2 years since this topic started, but there is no solution yet? :(
+1 to this request. We have macros that are adding tables but the formatting is stripped as soon as it is used in SC. This is causing a lot of issues among our teams as we lose efficiency
We would like to have a pop-up in the side conversation when you forget to send this conversation and put the ticket on wait to avoid the side conversation not being send. There is such a pop up when you mention a attachment and you do not actually attached them.
Can we please also request color in the side conversations? Just like stated above, it is absolutely needed for us to properly format the emails sent through side conversation.
Dear @toby12,
We have a massive use of side conversation (mostly email) with colleagues with usually from 2 to 50 email treads for complex issue that we manage in our service team.
Color set-up and also complete text formatting is a must have for proper work. Biggest complain for our service agent is the "limited functionality/usability" of side conversation, this is so sad for out team. We have promise that color set-up will be avable in new workspace, we are doing now the upgrade and we discovered that this function is only partially implemented.
Do you think that new update will come up on side conversation? If yes, when?
Thanks in advance, Gabriele
You can exclude me from any further updates about this issue. Frankly, nothing was happening to resolve our concerns. We have now switched over to SalesForce, which works very well for our purposes.
Would also love an update on this one :)
I made a bigger feedback post for all limitations and included this post in it: Side Conversation Limitations – Zendesk help
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