Round Robin assignment
Hi there! I'm just popping into various relevant topics to say that we're starting a research project focused on ticket assignment workflows. If anyone reading this is interested in participating during the April/May 2017 timeframe, I've got a sign-up link where you can provide contact details. Thanks!
Hi everyone,
We realize this is a big issue for our customers and we have plans to solve for this need. We'll update this thread again once we have more info we can share!
Wow, can't believe this feature request will be turning 12 in a couple of weeks. It's almost a teenager! Time sure does fly! @Nicole S. are there any updates on when this is being rolled out?
Hi Jon and Josh -
This continues to be planned for development later this year. No new updates at this point in time.
Hi Nicole,
That is very exciting to hear! This is definitely something our team is looking to leverage.
Hi Nicole,
Are you able to confirm if this is planned to just be in development later this year, or if this is planned to be released before the end of the year?
Thanks,
SP
Micah, that's a 3rd-party app, which unfortunately will not work for us. Eagerly awaiting this as core functionality.
thanks for the clarification.
Just adding a comment so I can follow.
I remember seeing this thread when I first installed Zendesk 4 jobs ago!
How we doing?
Hi, we are actively working on an omnichannel routing capability and I should be able to update you with a firm release date by end of year.
Barry
Looking forward to that EAP for sure!
"...This continues to be planned for development later this year. No new updates at this point in time"
Is that statement still valid?
We are looking to have an open EAP in January (doing final load tests at the moment). I will publish here when this is available....
Hi @barry14, will there be any special requirements to access the EAP (one published obviously)? Because our team would love to test this new functionality.
Hi Barry, I have signed up for EAP a week or two ago. When can I expect to have this functionality tested from my instance?
@nicole17- Hi Nicole, any new update on when can we expect the feature to go live. Been long waiting for it
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Hi Erkin -
I can confirm that building out a feature to solve for the issue of "Round Robin" ticket assignment is currently planned for later this year. We don't have any more specifics we can share publicly at this time, but the product team working on it has said that they'll post updates to this thread as more information becomes available.