There was a recent Zendesk QA Calibration Dashboard update made at the end of January that removes the visibility and readability that the previous dashboard provided. Having the side-by-side comparison grid proved to be invaluable to my team.
The update was mentioned in a post here but further details were never delivered, as promised, and therefore the update was launched without mention of what would be changing. I understand the desire to make the dashboards look similar, but at this point, it just muddies the waters on what we are actually trying to compare. At this point, I have to export the data myself and manipulate it to get meaningful results from the new Calibration Dashboard. Please revert it back to the simple color-coded grid of before.
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