Request to Enable Navigation to Relevant Headings Within Articles | Community
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Idea Submitted

Request to Enable Navigation to Relevant Headings Within Articles

Related products:Zendesk AI & automation
  • March 18, 2026
  • 1 reply
  • 0 views
杉

In the article displayed when the AI agent responds via the web widget, I believe that clicking “View article” takes the user to the beginning of the related article. I would like this behavior to be improved so that it can navigate not only to the top of the article but also directly to the relevant heading within the article.

    1 reply

    Emily31
    • Emily31
    • March 18, 2026
    Hi 杉田 幸大! Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
     
    For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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