Hello!
There is some basic string reporting within the Support workspace if you click on Reporting, but unfortunately the data there is pretty rigid in its use and how it is displayed. Is there any plan to make this data queryable within Explore?
It would be immensely helpful to our Support and Education teams to identify knowledge gaps and help us construct our knowledge base articles in a way that is more consistently successful/leads to resolution of issues.
Thank you!
Hello Dave,
Absolutely! And Content Cues sounds like it would be a great feature, but we cannot use it, unfortunately.
Below is the support workspace page that I am referring to. It allows us to look at commonly searched parameters, and see some basic metrics, but there's very little flexibility in how we can manipulate the results. This is the kind of data we would like to be able to work with in the Explore workspace.
Hi Aaron,
Thank you for your feedback. I'm happy to share that the Search Analytics dashboard will soon be available in Explore. We're planning to release the new dataset in October and next to that, we're working on the Community Engagement dashboard which will be available early next year.
Our top priority is to have all Guide reporting available in a single platform.
Kind regards!
Hi @Orsolya Forster,
This is awesome news! Really looking forward to having this dataset available in Explore!
Hello everyone in this thread!
I'm happy to share the news that we started rolling out the search dashboard and dataset in Explore, you can read the announcement here.
Thanks a lot for your feedback and I genuinely hope you'll find the answers you're looking for in the new reporting. I'm marking this feature request "Completed".
Cheers!
Absolutely, enhancing the reporting capabilities in Explore would be a game-changer! It could provide deeper insights for support and education, leading to more effective knowledge base articles. SRD Status Checks could also benefit from such improvements. Exciting possibilities ahead!
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Hi Aaron!
Could you provide some additional detail or an example to your feedback here?
Also, it might be worth checking out our Content Cues feature, available in Guide Enterprise, which uses machine learning technology and Guide article usage data to help you discover opportunities and tasks that will improve your knowledge base health.