Provide a way to add deep or permanent links to specific comments in a Ticket

Jira has permanent links to every comment. And everyone knows how useful that is for 10s of different purposes, I don't think there is more to tell about it.

Interestingly, this has not been put in place in Zendesk for 6 years (since the first comment on this thread).

To be honest, rather than customer feedback to recognize such a demand, following the other products in the market would have already risen the idea.

I hope this will be delivered soon.

Agreed, + 1 for this feature ! 

I was a different person in October of 2016: younger, optimistic, having never gone through a global pandemic. Good times.

But the person I was then and the person I am now would still love to have the ability to permalink to comments within Zendesk.

Fingers crossed

I'm starting a betting pool: reasons why Zendesk hasn't implemented deep links yet:

2/1 — too busy implementing custom features for megacustomers

6/1 — engineering haven't heard of HTML id tags

7/1 — prioritized, then lost in the backlog

12/1 — being held back by a senior engineer who doesn't like permalinks

20/1 — success hasn't told engineering the feature was requested

100/1 — some completely reasonable reason

Strong upvote!

We recently migrated from Jira Service Desk to Zendesk and not having this feature is a real pain.

Workaround

Chrome 90+ has a "link to highlighted text" feature.

To use it in Zendesk effectively for this:

1. Go to the comment you want to link to.
2. Highlight the commenter's name and the comment's timestamp on the top line of the comment.
3. Right-click and select "Copy link to highlight".
4. Paste link elsewhere.

This feature would be awesome! in my organization I just mention the timestamp of the comment, but this is not good since we have people on very different timezones (US/EU)

7 years is right around the bend, and this pretty trivial to implement feature is still not available : (

Has any reason for not implementing this been given?  Comments already have internal IDs, it seems very easy to just tack an anchor onto the comment.  Are we driving demand for another product, or is there a real reason?

I'll include the permalink to this comment as an example of what we're looking for:  https://support.zendesk.com/hc/en-us/community/posts/4409222749210/comments/5630456485786

Hello everyone,

Thanks for providing your feedback on this post. Thanks for elaborating on why this feature is important to have and how you would use it in your daily workflows.

We definitely have this on our roadmap as part of the Modernized Conversational Experience program. We plan to bring message interaction features in Phase 3 of MCE, where we would introduce being able to bookmark important messages, copy link to a particular message, collapse messages and edit internal notes in a timeframe. 

We are currently looking at early next year to deliver this as we need to make some backend changes to support this project. This timeline can change depending on shift in priorities. 

We would keep an eye on this post to ensure we are not missing any use cases. Please keep engaging, thanks!

We still need this

An agent asked about this functionality today. Upvote here; we would strongly benefit from this.

Is there an updated timeline on when this will be released? 

Are there any updates on this “Modernized Conversational Experience program” ? Based on the pinned Zendesk comment, this should have been available early 2025 and there doesn't seem to be any kind of announcement for any of these of features (able to bookmark important messages, copy link to a particular message, collapse messages and edit internal notes in a timeframe. ).

Hello, it has been ten years since this was requested and three years since Thomas pointed out that comments already have internal ids. Could we get an update as to what's happening with this feature?