Hello,
We have encountered a limitation within the Zendesk log-in page that leads to unintended cross-branding, posing operational and security challenges.
Currently, our Zendesk instance hosts four distinct brands, each with its own name and dedicated team, with department spaces used for brand separation. However, the issue arises when the log-in URL determines which brand name appears on the login page interface.
This discrepancy exposes agents to brand names they should not see, potentially leading to cross-brand confusion and even data security risks.
After reviewing Zendesk’s settings, we were unable to find an option to control brand name visibility at the login stage.
Proposed solutions:
- An option to configure the displayed name independently of the URL return text or any attempts to manipulate the link. This would provide a consistent, controlled interface, reducing security risks.
- A less ideal option for us is to have the ability to select which brand will be displayed on log-in screen always, regardless of the URL manipulation.
Implementing such controls would greatly benefit our operations by minimizing potential brand exposure issues and ensuring a seamless and secure user experience.
Thank you!
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!