Hi team,
We would like to provide feedback on the suspension flow for players, specifically regarding comment requirements and UI visibility.
We strongly support keeping the comment mandatory when suspending a player. Suspensions are high-impact actions that require accountability, auditability, and clear justification. Mandatory comments are essential for ensuring that decisions are documented consistently and responsibly.
However, the current implementation creates a usability issue:
the option to leave an additional comment is not clearly visible or discoverable in the UI
Reduced audit and compliance value: In reviews, disputes, or regulatory audits, missing contextual details can weaken the justification for a suspension and increase operational risk.
Inconsistent internal understanding: Other teams reviewing the case later (QA, Risk, Compliance, Support) may lack the full reasoning behind the action, leading to rework or misinterpretation.
Training and onboarding challenges: New agents may not realize that an additional comment option exists at all, resulting in uneven documentation quality across teams.
Suggested improvements:
- Keep the mandatory comment requirement in place for suspensions.
- Make the additional comment field clearly visible and intuitive during the suspension flow.
Maintaining mandatory comments while improving visibility and clarity would significantly enhance data quality, accountability, and confidence when taking critical actions such as player suspensions.
