Hello,
Following this announcement from Zendesk, regarding custom user field permissions, it would be beneficial for us to have another set of “Edit” options available.
Our use case is allowing agents in selected roles to be able to edit those custom user fields specifically, allowing more granular control over sensitive data in those fields.
This selection could be available next to the “View” selection of the roles (screenshot example below):
Please let us know if this is something that can be implemented, as we believe it can have impact on a lot of Zendesk's customers.
Thank you.
