Need feedback on the release of a Markdown enhancement in Agent Workspace | Community
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Need feedback on the release of a Markdown enhancement in Agent Workspace

Related products:Ticketing system (Support)
  • July 25, 2022
  • 32 replies
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32 replies

sphen11
  • February 16, 2023

@amisha11 YES! Thank you, this looks much better now 😍


  • February 21, 2023

Thank you @amisha11, I've tested a few paths and all seem to be OK, this has resolved a huge blocker for us (and many others).

For adding images into the flow, I was able to get ![img](https://link.to/image) to work when using a snippet, but copy/pasting the image from disk to the webform worked just as well and will likely be the path I recommend.

I'll take this back internally and discuss with our teams about our next steps in moving to AW. I expect we'll do further internal testing and need to change some of our workflows, but I think we're on a much brighter path to success than we were before.


Amisha11
  • Author
  • February 21, 2023

Thanks for the feedback! Glad to know it is working better now. :)


Amisha11
  • Author
  • June 20, 2023

Hello all,

I've some great news!

We're currently rolling out another markdown improvement: supporting markdown syntax for inline images and links. :) 

The rollout is happening incrementally, we are hoping to complete the rollout by end of this week. Please do let us know your feedback. Thanks!


Tommy12
  • June 21, 2023

@amisha11 How the code will look like for inline images? Also, how can we tell when our account will receive this update? 


  • June 29, 2023

@amisha11 Thanks to you and the team for rolling this out. I've tested on our end and it appears to be working well.


Amisha11
  • Author
  • July 24, 2023

Hello Tommy (Anatolii Binkovskyi) - Your account should have received the update by now. Are you still looking for the code of inline images?