Please could you allow an agent to have more than 12 views on the left hand side of the UI. Some agents need more and it's very inconvenient to have to keep going into the Manage Views list.
Delivered
More Views shown on the UI
This topic has been closed for replies.
There has been a post on this topic:
https://support.zendesk.com/hc/en-us/community/posts/4408868416410-Add-categories-subviews-dropdown-view-function-to-Views?page=1#community_comment_4408870174874
Right now it seems this topic is not available anymore, but someone from Zendesk statet that they have this feature on their list for 2022.
Feedback:
Short tem - There should be at least a label or a help button next to the Views list informing about this limitation and that you should reorder Views to be able to see a newly created View.
Long term - Add a scrollbar allowing to see all the Views an agent has access to, or add a search box for Views
Hello all,
Thank you for the great feedback. I'm excited to announce we have started to make significant strides in this direction and will be rolling out increased views starting this week. We are also working on future versions of this with better organization of your views. Please read this announcement for more details.
https://support.zendesk.com/hc/en-us/articles/6059161161498
https://support.zendesk.com/hc/en-us/community/posts/6162954713114
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