I think it would be really helpful if Zendesk allow us to view ticket in Kanban. I think it's a pretty basic thing for a ticketing system. It will make our agent see their task more easily in 1 view, instead of multiple view with different filtering
Accepted
Kanban view option for ticket
Hi everyone!
Actually, our team is in the process of creating a Kanban board for Zendesk tickets, and we plan to launch it very soon. It will be a simple, visually understandable board for organizing your tickets. You can learn more here.
Hi @sophie24,
Maybe it was, but we recently spun off Kanban Pro as a standalone solution for any team that needs to manage tasks on intuitive, fully customizable Kanban boards.
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This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.