Including {{ticket.description}} placeholder in trigger

Second on this request. Allowing the ticket description, even part of it, to be included in the email would be very helpful.

I have this exact question.

Agreed, we would also like to be able to send the ticket description in the automatic e-mail sent when a user opens a request. 

Same here. No matter how many funky placeholder hacks I tried, I was honestly shocked that it's not possible to add the ticket description to the confirmation email we send out after a ticket has been created. I hope to get this functionality soon, but I don't have high hopes. It's just clear that Zendesk is not the right tool to bet on, if you want to create good CX for your customers.

Resurrecting this thread because it is still an issue. Not only does ticket description not work but ticket.comments doesn't either. Support confirmed that they suppress this in the initial acknowledgement email to the requestor and to the CCs.

It is highly desirable to be able to list the original comment for anyone CCed at a minimum. Our CEO is copied on some ticket submissions but due to the volume of email he receives cannot always determine what the ticket is about until an agent has replied. 

This is an issue for us as well, for much of the same reasons Harrison described above. Can the original description be copied into a custom field that we can then add to the trigger? 

Can Zendesk (or anyone else) comment on why the "ticket description" won't pull through on trigger emails?

I have "ticket.description" as a placeholder in a trigger email that goes to customer requesters and I did not realize this issue until a customer just brought it to my attention. 

The customer is telling me that the section that should have the ticket description is blank when he includes images or attachments in his ticket, but it is not blank when there is not an attachment.

We would also like to add the original e-mail description in the 'request received' e-mail trigger. It would be great if Zendesk could find a sollution for this.

Hey everyone, thank you for taking the time to provide us with this product feedback. We apologize for the delay on our end in providing you with a response to the feature request.

I work in managing our customer product feedback forums and have been in communication with the product team that owns this area. They noted the following: this is a great feature request and we have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.

Thank you again for your feedback and for being a valuable customer with Zendesk.

I have a first situation where it is a legal requirement (French banking industry) to include the initial comment in the acknowledgement mail for complaints. 

Hum, this yields to a poor UX. Please, let's fix this.

Hello, I agree on this request, this is a big thing that Zendesk is lacking. Please make it possible to include the ticket description when sending an automated reply to a user through a trigger!