Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.].
It would be helpful if there was a way we could see which Help Center Articles are linked to and from other Help Center Articles. We are rebuilding our knowledge base and at times we have to archive an article and replace it with a new one which breaks links. If there was a way to know where the article was linked in other Help Center Articles, we could prevent that from happening.
What problem do you see this solving?
Preventing broken article links, keeping accurate information, improving customer experience.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This happens on a daily basis as we rebuild our knowledge base and can continue to happen on a daily basis once our knowledge base is fully built out.
Are you currently using a workaround to solve this problem?
No, if someone notices a broken link, they need to report it so we can fix it. This only solves the issue for the single article, not all that the article is linked to/from.
What would be your ideal solution to this problem? How would it work or function?
Ideally, if we can go into an article and see all the other articles it is linked to and from. Then we can click those links to open the articles and make updates.
Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!