Guide - Creating Templates | Community
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Idea Submitted

Guide - Creating Templates

Related products:Knowledge
  • October 29, 2025
  • 3 replies
  • 0 views
D

Hello, 

 

I would like to be able to create Article Templates in Guide or to Clone Articles.

The goal will be to uniformize our contents.

 

More or less like Content Bloc, I would like to have a category hosting several Templates , and editors has to choose a template before going.

 

I would like also to be able to changes/ Look for some words or key words in all articles and be able simply to modify them.

For Example, the name of my product changed, and now I have to update all article one by one.. 

 

Thanks

    3 replies

    Shawna11
    • Shawna11
    • Community Manager
    • October 29, 2025
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
     
    B
    • Brandon46
    • October 30, 2025

    @denis11 - it is worth mentioning that Zendesk Knowledge / Help Center does support article templates currently.

    Articles with the label “KCTemplate” are treated as templates to be used for other Help Center articles.

     

    … and editors has to choose a template before going.

    I 100% support this and am honestly confused why the userflow does not already do this.

    Knowledge should ask if you want to use a blank article or a template when selecting Add > Article from the Admin / Editor side of the product.

     

    As-is, the only way I've found to purposefully use a template without copying it from the template article to the new article is from the Support side.

     

    Because of this, I created a shared list that filters for articles with the “KCTemplate” label, and I will copy/paste the article from there to a new article when I need it.

     

    If you're in a ticket:

    1. Click the Knowledge icon (to the far right of the ticket view).
    2. Click + (Create or Request Article), then Create Article.
    3. The panel will display your existing templates here.
    Delyn
    • Delyn
    • March 17, 2026

    When creating an article, you should have a choice to use a template or start blank, like you can in a support article. It would also be nice if you could close an existing article.

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