Filter Schedule screen by workstream | Community
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Idea Submitted

Filter Schedule screen by workstream

Related products:Zendesk WFM
  • March 18, 2026
  • 1 reply
  • 0 views
I

Our managers and supervisors are struggling to effectively use the Schedule screen as we have a lot of agents. What they have asked for is some method to filter the list of agents being shown based on if they are scheduled to work on a specified workstream during that day.

 

For example, filter the list to only show agents who are scheduled to work on the ‘Phone’ workstream during the day.  They can then more easily adjust the lunch breaks to ensure we have enough cover on the phones all day.

 

Hope that makes sence?  Thanks

    1 reply

    Emily31
    • Emily31
    • March 18, 2026
    Hi Ian! Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
     
    For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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